IT-Wise Services

Clear, fixed-scope services for small and mid-sized teams. Click a service to see what’s included.

Managed IT & Help Desk — monitoring, patching, support
  • 24/7 monitoring & alerting (servers, endpoints, network)
  • OS & third-party patch management
  • Help desk (remote + on-site as needed)
  • Asset inventory, documentation & lifecycle
Microsoft 365, Entra ID & Intune — migrations, hardening, device mgmt
  • Exchange/SharePoint/OneDrive migrations
  • Conditional Access, MFA baselines, SSO
  • Intune: Autopilot provisioning, app packaging, update rings
  • License optimization & cost control
Cybersecurity & Compliance — EDR/MDR, DLP, SOC 2 readiness
  • EDR/MDR deployment, tuning & response playbooks
  • Firewall, DNS filtering, email security & phishing defense
  • DLP policies, acceptable use & BYOD enforcement
  • Vulnerability scans & remediation roadmap (SOC 2 readiness)
Networking & Wi-Fi — Fortinet, Ubiquiti, VLANs, VPN
  • LAN/WAN design, segmentation & VLAN policy
  • Business Wi-Fi planning, heatmapping & deployment
  • Fortinet/Ubiquiti firewalls, VPN (site-to-site & remote)
  • Monitoring, QoS & performance tuning
Backup & Disaster Recovery — Veeam, Axcient, 365 backup
  • RPO/RTO strategy & tooling selection
  • Microsoft 365 (Exchange/OneDrive/SharePoint) backup
  • Server/VM backup with offsite copies & immutability
  • Recovery testing & documented runbooks
Servers, Virtualization & Storage — Proxmox, VMware, Synology
  • Host & VM deployment, migration & consolidation
  • High-availability design & performance tuning
  • NAS/SAN (Synology) setup, shares & permissions
  • Monitoring, capacity planning & documentation
VoIP & Unified Communications — phone systems & contact flows
  • Cloud PBX setup, number porting & auto-attendants
  • Call queues, IVR, voicemail-to-email & reporting
  • Desk/softphone rollout & QoS on the network
  • Teams/UC integrations & training
Projects & Advisory — roadmaps, audits, documentation
  • IT roadmaps aligned to business goals
  • Policy packs: BYOD, acceptable use, device & data
  • Security audits, gap analysis & remediation plans
  • Technical documentation & onboarding playbooks