IT-Wise Services
Clear, fixed-scope services for small and mid-sized teams. Click a service to see what’s included.
Managed IT & Help Desk — monitoring, patching, support
- 24/7 monitoring & alerting (servers, endpoints, network)
- OS & third-party patch management
- Help desk (remote + on-site as needed)
- Asset inventory, documentation & lifecycle
Microsoft 365, Entra ID & Intune — migrations, hardening, device mgmt
- Exchange/SharePoint/OneDrive migrations
- Conditional Access, MFA baselines, SSO
- Intune: Autopilot provisioning, app packaging, update rings
- License optimization & cost control
Cybersecurity & Compliance — EDR/MDR, DLP, SOC 2 readiness
- EDR/MDR deployment, tuning & response playbooks
- Firewall, DNS filtering, email security & phishing defense
- DLP policies, acceptable use & BYOD enforcement
- Vulnerability scans & remediation roadmap (SOC 2 readiness)
Networking & Wi-Fi — Fortinet, Ubiquiti, VLANs, VPN
- LAN/WAN design, segmentation & VLAN policy
- Business Wi-Fi planning, heatmapping & deployment
- Fortinet/Ubiquiti firewalls, VPN (site-to-site & remote)
- Monitoring, QoS & performance tuning
Backup & Disaster Recovery — Veeam, Axcient, 365 backup
- RPO/RTO strategy & tooling selection
- Microsoft 365 (Exchange/OneDrive/SharePoint) backup
- Server/VM backup with offsite copies & immutability
- Recovery testing & documented runbooks
Servers, Virtualization & Storage — Proxmox, VMware, Synology
- Host & VM deployment, migration & consolidation
- High-availability design & performance tuning
- NAS/SAN (Synology) setup, shares & permissions
- Monitoring, capacity planning & documentation
VoIP & Unified Communications — phone systems & contact flows
- Cloud PBX setup, number porting & auto-attendants
- Call queues, IVR, voicemail-to-email & reporting
- Desk/softphone rollout & QoS on the network
- Teams/UC integrations & training
Projects & Advisory — roadmaps, audits, documentation
- IT roadmaps aligned to business goals
- Policy packs: BYOD, acceptable use, device & data
- Security audits, gap analysis & remediation plans
- Technical documentation & onboarding playbooks
